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Firstname_Lastname (i.e., Jonathan_Smith)

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2014 Program Overview

The wellness portal works best when using the Mozilla Firefox browser.

First Time Users:

Try logging in with the following username and password format. Keep in mind login credentials are case-sensitive.

  • Username = Firstname_Lastname (i.e., Jonathan_Smith)
  • Initial Password = WKU ID (nine digit 800 number)Lastname (i.e. 123456789Smith)

If you are able to successfully login, you should be prompted to reset your password. Please remember your new password for when you visit the WKU Employee Wellness portal again!

If you need assistance, please contact customer service at:

Please have as much of the following information ready when you chat with a representative, and include as much as possible if you email customer service:

  1. First and Last name
  2. 800 number
  3. Email Address
  4. Employer

Returning Users:

  • Your Username = Firstname_Lastname (i.e., Jonathan_Smith)
  • You changed your password when you first logged into the WKU Employee Wellness portal. Please use the newly created password.
  • Keep in mind that login credentials are case-sensitive.

If you need further assistance, please email customer service, chat with a live customer service representative or call our customer service telephone line at 888-471-8851.

Note: Customer service is available to you Monday through Friday, between the hours of 6 a.m. and 6 p.m. CT.


WKU Employee Wellness Portal FAQs